Technical Support Engineer
Eligibility :
BCA, MCA, BE/B.Tech
Location : Bangalore
Job Category : Tech Support
Last Date : 22 Mar 2015
Job Type : Full TimeLocation : Bangalore
Job Category : Tech Support
Last Date : 22 Mar 2015
Hiring Process : Face to Face Interview
Net Connect hiring for a MNC - Job Details
Qualification :
- BCA/ BE/ BTech - ( Any Specialization)/ MCA candidates from 2013/ 2014 Batches
Job Description :
- Provide helpdesk support and resolve problems to the end user.
- Monitor and respond quickly and effectively to requests received through the IT helpdesk.
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
- Utilize and maintain the helpdesk tracking software.
- Document internal procedures.
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
- Install, test and configure new workstations, peripheral equipment and software.
- Report issues to the Service Desk for escalation.
Skills :
- Candidate must have good command over English .
Salary :
- 12k - 25k per month
